Depois de muito desgaste com a operadora OI VELOX, a qual eu venho aturando há anos pq não entrava outra operadora no meu condomínio, minha paciência chegou ao fim. Nesse período em que a operadora vem fazendo propagandas diretas na TV pela implantação da OI FIBRA, minha internet passou a cair diariamente e depois de muitas reclamações junto a ANATEL, fui no dia 07/12 n/loja física p/cancelar telefone e internet (preferi a loja física p/ter tudo documentado e não em palavras no telefone)...
OBS:
Antes da VELOX eu tive a NET, que coloquei na justiça e claro, ganhei o processo, então essa operadora entra no meu condomínio, mas não passou a ser minha opção...
Motivos do cancelamento e o fim da minha milagrosa paciência:
Como eu informei aqui, minha internet começou a faltar todos os dias, então eu ligo p/operadora p/reclamar e sou informada que a OI FIBRA ainda não estava disponível no meu endereço, mesmo não sendo esse o motivo da minha reclamação, como o problema continuou, eu tento reclamar novamente e aí sou informada que a OI FIBRA já estava disponível no meu endereço e sou direcionada p/o setor do cadastro. Nesse setor faço o cadastro, concordo com o valor, recebo todas as informações necessárias, isso no dia 22/11 e fica agendada a instalação p/o dia 25/11 das 8h às 12h e aí não aparece ninguém...
P/ter alguma informação eu ligo p/a ouvidoria e sou informada que não existe agendamento e nem cadastro do meu número no sistema, mesmo pq ainda não tem disponibilidade no meu endereço...
Mais tarde eu ligo p/o setor OI FIBRA e sou informada que sim, constava no sistema, mas que o prazo de instalação é de 5 a 7 dias e que era p/eu não me preocupar pq sim, seria instalada entre esses dias...
Por causa dos desencontros nas informações e pelas quedas da internet, eu reclamo novamente com a ANATEL solicitando uma informação correta da OI e fico aguardando (10 dias é o prazo da Anatel) ...
No sábado 04/12, eu recebo um e-mail da Anatel informando a resposta da OI, mas como eu não consegui entrar no link, liguei p/ANATEL e a funcionária leu a resposta "instalação agendada para o dia 08/12", o que me deixou na duvida, já que eu não tinha sido avisada pela OI...
Mais tarde eu tento confirmar com a OI e no atendimento virtual do setor OI FIBRA já diz assim "VOCÊ JÁ POSSUI A OI FIBRA", se era só isso digite...ou se desejar falar com um atendente digite (acho que 1) e lá fui eu p/confirmar e sou informada pelo funcionário "NÃO TEM NADA AGENDADO NO SISTEMA" e a "VIABILIDADE de instalação ainda é PARCIAL p/esse endereço...
ALGUÉM PODE CONFIAR N/EMPRESA DESSE TIPO?
OBS:
Eu editei esse post rapidamente antes de ir na loja,(07/12), mas chegando lá fui muito bem atendida e já me ligaram ontem agendando a instalação p/sábado 11/12 e eu resolvi aguardar p/decidir se cancelo ou não...
MAIS TARDE SE A INTERET DEIXAR, VOU COLOCAR + UMA SUGESTÃO P/O FDS...
Já tive um problema do género de a net estar sempre a cair. Depois de várias reclamações vieram cá dois senhores da NOS, mudaram a box e, já passaram anos e nunca mais tive problemas. Ou seja era a box que estava avariada.
ResponderExcluir.
Cumprimentos natalícios
.
Pensamentos e Devaneios Poéticos
.
Meu Deus!! Acho que pensam que estão fazendo um favor pra gente!!
ResponderExcluirProblemas desses também já tive. Eles tentam sempre dar a volta à situação para se desculparem. Eu pensava que era só cá!:)
ResponderExcluir*
Devaneio que afeta a minha apetência.
*
Votos de um excelente fim de semana.
Beijo.
Quase nenhuma operadora telefônica se salva, não é mesmo? E o problema é que eles sempre tem vantagem para o lado deles, não dos clientes.
ResponderExcluirBoa semana!
Jovem Jornalista
Instagram
Até mais, Emerson Garcia
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