Depois de muito desgaste com a operadora OI VELOX, a qual eu venho aturando há anos pq não entrava outra operadora no meu condomínio, minha paciência chegou ao fim. Nesse período em que a operadora vem fazendo propagandas diretas na TV pela implantação da OI FIBRA, minha internet passou a cair diariamente e depois de muitas reclamações junto a ANATEL, fui no dia 07/12 n/loja física p/cancelar telefone e internet (preferi a loja física p/ter tudo documentado e não em palavras no telefone)...
OBS:
Antes da VELOX eu tive a NET, que coloquei na justiça e claro, ganhei o processo, então essa operadora entra no meu condomínio, mas não passou a ser minha opção...
Motivos do cancelamento e o fim da minha milagrosa paciência:
Como eu informei aqui, minha internet começou a faltar todos os dias, então eu ligo p/operadora p/reclamar e sou informada que a OI FIBRA ainda não estava disponível no meu endereço, mesmo não sendo esse o motivo da minha reclamação, como o problema continuou, eu tento reclamar novamente e aí sou informada que a OI FIBRA já estava disponível no meu endereço e sou direcionada p/o setor do cadastro. Nesse setor faço o cadastro, concordo com o valor, recebo todas as informações necessárias, isso no dia 22/11 e fica agendada a instalação p/o dia 25/11 das 8h às 12h e aí não aparece ninguém...
P/ter alguma informação eu ligo p/a ouvidoria e sou informada que não existe agendamento e nem cadastro do meu número no sistema, mesmo pq ainda não tem disponibilidade no meu endereço...
Mais tarde eu ligo p/o setor OI FIBRA e sou informada que sim, constava no sistema, mas que o prazo de instalação é de 5 a 7 dias e que era p/eu não me preocupar pq sim, seria instalada entre esses dias...
Por causa dos desencontros nas informações e pelas quedas da internet, eu reclamo novamente com a ANATEL solicitando uma informação correta da OI e fico aguardando (10 dias é o prazo da Anatel) ...
No sábado 04/12, eu recebo um e-mail da Anatel informando a resposta da OI, mas como eu não consegui entrar no link, liguei p/ANATEL e a funcionária leu a resposta "instalação agendada para o dia 08/12", o que me deixou na duvida, já que eu não tinha sido avisada pela OI...
Mais tarde eu tento confirmar com a OI e no atendimento virtual do setor OI FIBRA já diz assim "VOCÊ JÁ POSSUI A OI FIBRA", se era só isso digite...ou se desejar falar com um atendente digite (acho que 1) e lá fui eu p/confirmar e sou informada pelo funcionário "NÃO TEM NADA AGENDADO NO SISTEMA" e a "VIABILIDADE de instalação ainda é PARCIAL p/esse endereço...
ALGUÉM PODE CONFIAR N/EMPRESA DESSE TIPO?
OBS:
Eu editei esse post rapidamente antes de ir na loja,(07/12), mas chegando lá fui muito bem atendida e já me ligaram ontem agendando a instalação p/sábado 11/12 e eu resolvi aguardar p/decidir se cancelo ou não...
MAIS TARDE SE A INTERET DEIXAR, VOU COLOCAR + UMA SUGESTÃO P/O FDS...
34 comentários:
Já tive um problema do género de a net estar sempre a cair. Depois de várias reclamações vieram cá dois senhores da NOS, mudaram a box e, já passaram anos e nunca mais tive problemas. Ou seja era a box que estava avariada.
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Cumprimentos natalícios
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Pensamentos e Devaneios Poéticos
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Meu Deus!! Acho que pensam que estão fazendo um favor pra gente!!
Problemas desses também já tive. Eles tentam sempre dar a volta à situação para se desculparem. Eu pensava que era só cá!:)
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Devaneio que afeta a minha apetência.
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Votos de um excelente fim de semana.
Beijo.
Quase nenhuma operadora telefônica se salva, não é mesmo? E o problema é que eles sempre tem vantagem para o lado deles, não dos clientes.
Boa semana!
Jovem Jornalista
Instagram
Até mais, Emerson Garcia
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Dear team, just a quick note to inform you about my internet connectivity issues and possible absence for a bit longer. I'm currently dealing with maternity leave in UAE, ensuring my family and work responsibilities are managed efficiently. Your understanding during this time is greatly appreciated. Thank you for your support.
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